Job Purpose and Position Overview:

Provide on-site and remote technical support. Work with Team members to identify and solve problems in a timely manner. Take the lead on various technology projects. Convey essential information to clients and communicate technical detail into everyday terminology.

Specific Job Duties/Responsibilities:

  • Configure, migrate, upgrade and troubleshoot VM Ware, Microsoft Servers, Active Directory
  • Windows PCs, Firewalls, Switches, Software, Hardware and more.
  • Provide full end-to-end systems support, assist in designing & implementing networks and related infrastructure, ensure high levels of system performance, ensure steady state network operations.
  • Identify needs for technical support, determine level of support warranted and provide support to end users.
  • Highly proficient VMWare experience is a plus.
  • Respond to service requests from customers and vendors utilizing our PSA, RMM and other internal business tools to provide customer support.
  • Prioritize service requests and set level of expectations.
  • Participate in 24/7/365 on-call rotation.
  • Travel to customer sites as needed.
  • Investigate, analyze, diagnose, and resolve IT infrastructure problems.
  • Perform other related duties as assigned.
  • Work independently and as Team.

Required Qualifications/Skills:

  • You should be a people person with clear communication skills
  • Minimum of 5 years’ “hands-on” experience in customer support and network administration.
  • High level VMWare expertise, including a deep knowledge of vmkfstools and vMotion.
  • Ability to install and configure Windows Server 2016 independently.
  • Experience deploying IT infrastructure (provisioning, system configuration, monitoring, identity and access management and networking).
  • Track record successfully solving problems in a repeatable, scalable way and being a passionate customer advocate.
  • Windows 7/10/2003/2008/2012/2016/2019.
  • Industry Certifications and experience working in an MSP environment.
  • Excellent understanding of TCP/IP, DNS, DHCP, VPN.
  • Knowledge of Apple IOS and devices is a plus.
  • Ability to lift 10lbs.
  • A passion for continuous learning and personal growth.

We appreciate our employees. We offer competitive wages, medical coverage contribution, retirement plans, Life Insurance, Short and Long Term Insurances, Dental and Vision insurance, Personal Time off and full paid vacations.

We also invest in you! If you have a passion for continuous learning and personal growth; if you want to add to your certifications helping us to improve our customer service, then we will help you get there by incentivizing your intellectual growth.

Competitive wages

  • Paid Vacations and PTO
  • Healthcare benefits
  • Laptop
  • Cell phone
  • Employee Recognition
  • Bonuses & Incentives
  • Training Programs

Job Type: Full-time

Pay: $60,000.00 – $65,000.00 per year